#GOOGLE AUTHENTICATOR NO BACKUP CODES CODE#
#GOOGLE AUTHENTICATOR NO BACKUP CODES PASSWORD#

You may also get this issue when logging into the site on your smart phone or tablet. Currently, the new site design does not have a default Duration selected when logging in.

#GOOGLE AUTHENTICATOR NO BACKUP CODES CODE#

Your credentials and code may be correct, but you may need to select a Duration. When logging in with a mobile authenticator, you may have an authenticator error. My credentials are correct, but it's not working? Check the Duration! Check your installed application's Settings menu for more information. If that doesn't work or your device is already configured to set time automatically, most Authenticator apps (including the RSI Authenticator) have a time correction function that sync with known-good servers. Under Settings go to General>Date & Time, and make sure 'Set Automatically' is selected, as well as your time zone.

Most mobile devices use a remote 'time server' to synchronize their time so this isn't a problem, but your device might be using a time server that's sending incorrect information, or may be having trouble connecting to the time server and become desynchronized.Įnsure 'Automatic date & time' is enabled under Settings>System>Date & Time, and that you have the correct time zone selected, or have 'Automatic time zone' enabled. If there is a large enough discrepancy in the system time on your mobile device and our server time, the codes won't work. The mobile authenticator's codes are based partially on the time at which they're generated. The other main reason this can happen is the system time on your device is incorrect. See the section on replacing your authenticator above for more information. Once the association is broken, codes your device generates will no longer be valid. This primarily happens if you remove Multi-Factor Authentication to sign up on a different device, or if you change to email-based Authentication. The first is that your Authenticator Is no longer associated with your account. I'm entering the correct code, but it says 'invalid or already used'!

Apple Mail or some mobile device email clients -ĭo a 'long-press' on the blank space where the code should be to copy it for login use.Ĭlick and drag the mouse cursor over the 'blank' box as if you were attempting to highlight text for use with copy/paste, then press Ctrl + C or right-click the highlighted text to open the command menu and select Copy.

To copy your code you will need to do a copy/paste function on the 'blank' box to use it for login purposes: If this is the case for your MFA email, the code is actually there where it should be (in the box) but is hidden due to strange formatting issues in your email client. This problem appears as your typical, normal Multi-Factor Authentication (MFA) code email but instead of a code there is a blank white box (or similar) where the code would be. My email authentication code is not included in the email I received!

Add it all over again, just like the first time!.

Uninstall the authenticator on your mobile phone.

#GOOGLE AUTHENTICATOR NO BACKUP CODES PASSWORD#

You may need to enter your password again. That secret key is associated only with that installed authenticator. Remember when you scanned that QR code or confirmed the connection between the app and your account? They shared a secret. If you replace your Mobile Authenticator app by switching phones, using a different authenticator app, or uninstalling and re-installing the same application, you must remove the Multi-Factor Authentication from your account first or you may lose access to your account. I need to replace or reinstall my Mobile Authenticator! This includes access through the website and Launcher. This information helps you troubleshoot your Authenticator! The authenticator works using Cookies.

Google authenticator no backup codes